Don’t just take our word for it.
Treating Customers Fairly is important here at Pinkstone so we’d like to let you know what our customers actually say:
We do always welcome your feedback and so please always share your thoughts with us by email or send a message via the contact form. Feel free to also show your support via the liking of our Facebook page or following on Twitter.
Here’s some feedback from our satisfied customers:
James was my mortgage adviser for the purchase of my first home. I can only say praise for the service he provided, he was extremely professional, helpful but also human when it came to understanding of my personal circumstances that had made the whole process a bit more difficult. I do not see how I can exaggerate the positive role he had, from the choice of the property to the final dealings with the estate agent and exchange of the contacts. I am now a very happy home owner and can sincerely say that the process of the home acquisition was greatly facilitated by James. Thanks so much for helping me.
My deal was due to end and I considered finding a re-mortgage myself. I eventually decided to use Pinkstone and his fee more than paid for itself as he got us a better deal than I could have got alone. He also took the hassle out of the process and did the hard work for us.
Rik & Bunny (Didsbury)
We were in a difficult position with regard to obtaining a suitable mortgage for a property which had remained empty for some time. In addition to this we also have another mortgaged property which made it increasingly difficult to source mortgage companies willing to offer us a deal at a reasonable rate. Using James expertise, he understood our situation and was able to source a lender who would be most suited to our needs and with extremely competitive rates. James did all the leg work and ensured that we obtained a mortgage as quick as possible thus allowing us to purchase our dream house. I would certainly recommend James and would not hesitate to use him again in the future.
Rory and Gemma (Heaton Moor)
James was invaluable in enabling us secure our new house. His professional expertise guided us through the process and as first-time buyers we found the advice given exceptionally helpful. The calm and personable approach was exactly what we needed and we would recommend him very highly
Andy & Kay (Reddish)
When we came to seek advice from James we were first-time buyers who had an offer accepted on a house in April 2014. Earlier in 2014 we had started the application process for a mortgage with Nationwide on another property. The whole application process was really long and very stressful. It was not made clear what was best for us and exactly what documentation was expected from us. Second time round we wanted the help of a mortgage adviser to try and avoid this.
Our favourite thing about James was his straightforward and friendly approach. The other advisers we had met tried to sell themselves to us in a way that undermined their sincerity and we didn’t really feel that comfortable. We also felt that the way James charged for his services was both clear and fair.
In the end there were lots of stressful things about moving: problems with solicitors, dates and the moving day, so it was great that James was able to remove the stress of securing insurance and a mortgage.
Josh & Sarah (Heaton Chapel)
James provided a very efficient and personal service. His access and relationship with the lenders enabled us to have an application completed, submitted and agreed within 48 hours which was very useful for our circumstance. He maintained a professional relationship at all times and was in constant contact with us throughout our mortgage application process, seeing everything through almost like a one-stop shop to the very end, going above and beyond what one might expect. I would certainly be using James again if/when we moved house again and would always recommend him to friends/colleagues given the excellent service he provided.
Chris & Emma (Didsbury)
We would like to say that without you we would of been totally lost, we wouldn’t of known what to do at all! You helped us to word emails, filled in forms for us, advised us on chasing up solicitors, insurance etc. etc.! Needless to say we felt like something was missing when we no longer needed to contact you on a daily basis We feel so much confidence knowing that you are always just a phone call away should we need any advice, for that we are extremely grateful! I would recommend anyone that needs any financial advice to contact you!
Vicci & John (Burnage)
James offered exceptional service and advice during our flat purchase in Edinburgh. His expertise ensured that we got the right mortgage for the property we were after and we genuinely believe we would not have completed on the property without his professional knowledge and skills. We would recommend his services without hesitation and fully expect to use him again in the future.
Phil & Carol (Heaton Mersey)